Terms of Service

1. Service provider

The Services are operated by:

In these Terms, the service provider may be referred to as “AI Product Customizer”, “we”, “us” or “our”.

2. Definitions

Account

The user account created to access some or all of the Services.

AI Provider

A third-party artificial intelligence provider used to process prompts, instructions, reference materials or other inputs and generate Outputs.

Customer

A person or legal entity that installs, subscribes to, purchases or uses the Services.

Customer Store

A WordPress, WooCommerce or other ecommerce website on which the Plugin or Services are installed or used.

End Customer

A visitor, shopper or purchaser using a Customer Store.

Input

Any prompt, instruction, image, text, file, product information, design, parameter or other material submitted to the Services.

Output

Any image, design, text, variation or other material generated or returned through an artificial intelligence feature.

Plugin

The AI Product Customizer software designed for WordPress, WooCommerce or compatible systems.

Services

The website, Plugin, hosted infrastructure, AI generation tools, integrations, support services, subscriptions and related features provided by us.

User Content

Inputs, Outputs and any other content submitted, uploaded, transmitted, stored or generated through the Services by a Customer or End Customer.

3. Eligibility and authority

You may only use the Services if you are legally capable of entering into a binding contract. If you are using the Services for business purposes, you represent that you are authorised to act for that business.

The Services are not directed at children. You must be at least 18 years old, or have reached the age of legal majority in your country, to create a paid Account or enter into a subscription.

You may not use the Services if applicable law prohibits you from receiving them, including as a result of trade, export control or sanctions restrictions.

4. Description of the Services

AI Product Customizer enables eligible Customers to add product-personalisation and artificial-intelligence generation features to compatible ecommerce websites. Depending on the plan and configuration, the Services may allow Customers or their End Customers to:

• submit text prompts or reference material;
• generate or modify images using artificial intelligence;
• preview customised product designs;
• download generated files;
• attach a generated design to an ecommerce order;
• configure generation limits, rules or restrictions;
• connect supported third-party AI Providers; and
• access premium functionality, updates or support.

Features, supported providers, generation limits and technical requirements may vary according to the selected plan, Plugin version, region, AI Provider availability and Customer configuration.

The Services provide technical tools. Unless expressly agreed otherwise in writing, we do not manufacture, sell, fulfil, inspect or deliver the physical products offered through a Customer Store.

5. Accounts and security

You must provide accurate and current information when creating an Account, purchasing a licence or contacting support. You are responsible for keeping your login credentials, API keys, licence keys and administrative access secure.

You must not share credentials in a way that circumvents applicable licence, site or user limits. You are responsible for activity performed through your Account, except to the extent that such activity results directly from a security breach caused by us.

You must inform us promptly at security@aiproductcustomizer.com if you become aware of unauthorised access, loss of credentials or suspected misuse of your Account.

6. Plugin licence

6.1 Licence grant

Subject to these Terms and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable licence to install and use the Plugin on the number and type of websites permitted by your plan.

This licence does not transfer ownership of the Plugin or any associated intellectual property to you.

6.2 Open-source components

Parts of the Plugin may be distributed under an applicable open-source licence, including the GNU General Public License where required by the WordPress ecosystem. Those components remain governed by their respective licences.

Hosted services, proprietary branding, documentation, licence infrastructure, premium assets and other non-open-source elements may be subject to separate rights and restrictions.

6.3 Restrictions

Except where applicable law or an open-source licence expressly permits it, you must not:

• sell, sublicense or commercially redistribute our proprietary hosted Services;
• share, resell or publish private licence keys, API keys or Account credentials;
• circumvent activation, usage, rate or site limits;
• falsely represent that you created, own or officially endorse AI Product Customizer;
• remove legally required notices or proprietary attribution from protected materials; or
• use our trademarks in a misleading manner.

A separate End User Licence Agreement may apply to specific premium distributions. In the event of a conflict, the more specific licence terms will apply to that distribution.

7. Plans and subscriptions

We may offer free, trial, usage-based, recurring or one-time-purchase plans. The features and limits included in each plan are described on the pricing or checkout page in effect when you subscribe.

Recurring subscriptions renew automatically for successive billing periods unless cancelled before the renewal date, except where the checkout page expressly states otherwise.

Cancelling a subscription normally prevents future renewal. Unless required by applicable law or expressly stated in our Refund Policy, cancellation does not automatically refund fees already charged.

When a subscription expires or is cancelled, some premium functions, hosted generation capacity, updates or support may stop being available. The basic operation of previously installed software may also depend on the version, plan and external services used.

8. Payments, taxes and billing

Prices, billing intervals, included usage and applicable taxes are displayed before purchase. Unless stated otherwise, prices do not include taxes that we are legally required to add.

Payments may be processed by an independent payment provider. You authorise us and the payment provider to charge the payment method selected during checkout for the amounts shown, including recurring renewal fees where applicable.

You must keep billing and payment information accurate. Failed, reversed, disputed or overdue payments may result in restriction or suspension of paid functionality.

We may change future prices by providing reasonable advance notice. A price change will normally apply from the next renewal period and will not retroactively alter a completed purchase.

9. Right of withdrawal, cancellation and refunds

9.1 Consumers in the European Union or EEA

If you purchase as a consumer, rather than for business or professional purposes, you may have a statutory right to withdraw from a distance contract within 14 days, subject to applicable exceptions.

Where digital content or a digital service is supplied immediately, we may ask you during checkout to:

• expressly request that performance begin before the end of the withdrawal period;
• acknowledge any legal consequences for your withdrawal right; and
• confirm your acceptance through an affirmative action.

We will not treat these Terms alone as replacing any separate consent or acknowledgement that applicable consumer law requires during checkout.

9.2 Business purchases

Statutory consumer withdrawal rights generally do not apply when the Services are purchased wholly for business or professional purposes.

9.3 Refund Policy

Additional eligibility requirements and procedures are described in our Refund Policy. Nothing in that policy limits any mandatory right that cannot lawfully be excluded.

10. Artificial intelligence and generated content

10.1 Nature of AI Outputs

Artificial intelligence systems are probabilistic. Outputs may be unexpected, inaccurate, incomplete, unsuitable, offensive, distorted or different from the Input or product preview.

Similar or identical Outputs may be generated for different users. We do not guarantee that an Output will be unique, original, registrable, non-infringing or eligible for copyright, trademark, design or other legal protection.

10.2 Review before use

You are responsible for reviewing Outputs before they are published, printed, manufactured, sold, supplied to an End Customer or used commercially.

You must verify, as appropriate:

• image quality and production suitability;
• spelling, symbols and visual details;
• product dimensions, placement and cropping;
• third-party intellectual-property rights;
• personality, publicity and privacy rights;
• advertising and consumer-protection requirements; and
• any rules applying to the relevant product or market.

10.3 No professional advice

Outputs are not legal, medical, financial, safety, engineering or other professional advice. The Services should not be used as the sole basis for decisions where an error could cause harm, loss or legal consequences.

10.4 AI Providers

Depending on the configuration, Inputs may be processed by us or transmitted to one or more AI Providers. The available provider may be selected by us, by the Customer or automatically according to availability, capacity, plan or technical requirements.

Provider-specific terms, restrictions and privacy practices may apply. Customers who connect their own provider account or API key are responsible for complying with the terms and charges of that provider.

10.5 Moderation and generation refusal

We or an AI Provider may automatically analyse an Input, block a request, refuse generation or restrict access when content appears to violate these Terms, our Acceptable Use Policy, provider rules or applicable law.

Automated moderation is not perfect. The fact that content was generated, accepted or not blocked does not mean that it is lawful, appropriate or approved by us.

11. User Content

11.1 Your responsibility

You retain any rights you lawfully hold in your Inputs. You represent that you have all rights, permissions and lawful bases required to submit and process User Content through the Services.

You must not submit content merely because it is publicly accessible. Public availability does not necessarily grant permission to reproduce, modify or commercially exploit it.

11.2 Operational licence

You grant us a limited, worldwide, non-exclusive licence to host, reproduce, transmit, resize, convert, moderate and otherwise process User Content solely as reasonably necessary to:

• provide and secure the Services;
• generate and deliver requested Outputs;
• store content according to the selected functionality;
• prevent abuse and investigate technical incidents;
• provide support requested by you; and
• comply with legal obligations.

This operational licence ends when the relevant content is deleted from our active systems, subject to reasonable backup, security, dispute and legal-retention periods.

11.3 Training use

We will not use private Customer Inputs or Outputs to train our own general-purpose AI models unless we clearly disclose that use and obtain any consent or other lawful basis required by applicable law.

An external AI Provider may process data according to its own service configuration and contractual terms. Relevant provider information will be described in our Privacy Policy or supporting documentation.

11.4 Ownership of Outputs

As between you and us, and to the extent permitted by applicable law and the relevant AI Provider's terms, we do not claim ownership of an Output generated specifically in response to your request.

This provision does not:

• guarantee that legal intellectual-property rights exist in an Output;
• transfer rights belonging to another person;
• grant ownership of our Plugin, platform, templates, trademarks or technology; or
• prevent other users from receiving similar Outputs.

12. Acceptable use

You must use the Services lawfully and in accordance with our Acceptable Use Policy .

Without limiting that policy, you must not use the Services to create, upload, request, distribute or facilitate:

• unlawful content or unlawful commercial activity;
• child sexual abuse material or sexual content involving minors;
• non-consensual intimate imagery or sexual exploitation;
• fraudulent impersonation, phishing, scams or deceptive identity documents;
• malicious software, unauthorised access or interference with systems;
• credible threats, targeted harassment or incitement to violence;
• material that infringes intellectual-property, privacy or publicity rights;
• prohibited goods, services or activities; or
• attempts to evade safety filters, usage limits or access controls.

You must not overload, scrape, probe, benchmark for abusive purposes, reverse engineer proprietary hosted components or interfere with the normal operation of the Services, except to the extent that applicable law expressly permits such activity.

13. Customer Stores, End Customers and physical products

13.1 Customer as independent merchant

Each Customer operates its Customer Store independently and is responsible for its products, sales, fulfilment, customer service and legal compliance.

The Customer, not AI Product Customizer, is normally the seller or merchant of record for products sold through the Customer Store.

13.2 Customer obligations

The Customer is responsible for:

• providing accurate product information, prices and previews;
• displaying applicable terms, privacy notices, cookie notices and return policies;
• obtaining legally valid instructions and consents from End Customers;
• explaining when an End Customer's data or content is transmitted to an AI service;
• configuring the Plugin appropriately;
• checking generated files before production;
• complying with tax, ecommerce, consumer, accessibility and product-safety rules;
• handling orders, returns, refunds, complaints and chargebacks relating to physical products; and
• ensuring that product customisation does not infringe third-party rights.

13.3 Product previews

Digital previews are illustrative. Colours, scale, placement, resolution, materials and final production may differ depending on screens, printers, manufacturing methods, product templates and supplier processes.

The Customer must communicate material limitations to End Customers and must not represent a preview as an exact guarantee unless it can ensure that result.

14. Third-party services and integrations

The Services may interact with WordPress, WooCommerce, hosting providers, payment processors, analytics services, content-delivery networks, AI Providers and other third-party products.

Third-party services are governed by their own terms, licences, privacy policies, availability and pricing. We do not control those services and are not responsible for changes, interruptions, restrictions or acts caused by them.

We may add, replace or discontinue an integration when reasonably necessary for security, compliance, technical, commercial or availability reasons. Where a change materially affects a paid service, we will provide notice where reasonably possible.

“WordPress” and “WooCommerce” are trademarks of their respective owners. AI Product Customizer is not affiliated with or endorsed by those owners unless expressly stated.

15. Our intellectual property

We and our licensors retain all rights in the Services, including the software, hosted infrastructure, visual design, databases, documentation, website content, proprietary code, logos, trade names and trademarks, excluding User Content and third-party components.

No right is granted except as expressly stated in these Terms or an applicable open-source licence.

You may provide feedback or suggestions voluntarily. You grant us the right to use that feedback without restriction or compensation, provided that we do not publicly identify you as its source without permission.

16. Privacy and data protection

Our processing of personal data in connection with our own website, Accounts, billing and service administration is described in our Privacy Policy.

Depending on the configuration and data flow:

• the Customer may act as controller of End Customer personal data;
• we may act as processor on behalf of the Customer for certain hosted functions; and
• we or a third party may act as an independent controller for limited purposes required by law, security, billing or service administration.

Where legally required, the parties will enter into an appropriate data processing agreement.

Customers must not submit special-category, highly sensitive or regulated personal data unless the Services expressly support that processing and all necessary legal and security requirements have been satisfied.

17. Availability, maintenance and changes

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. Interruptions may result from maintenance, updates, security incidents, internet failures, hosting providers, AI Providers, capacity limits or events outside our reasonable control.

We may update the Plugin and Services to improve functionality, address security issues, maintain compatibility, comply with law or respond to third-party changes.

Customers are responsible for maintaining reasonable backups and testing updates in an appropriate staging environment before deploying them to a production store.

Unless a written service-level agreement states otherwise, support response times, uptime figures and generation times are targets rather than guaranteed service levels.

18. Suspension and termination

You may stop using the Services at any time. You may cancel a recurring subscription through the available account or billing method.

We may restrict, suspend or terminate access where reasonably necessary because:

• fees remain overdue;
• you materially breach these Terms;
• use creates a security or legal risk;
• activity appears fraudulent or abusive;
• a third-party provider requires the restriction;
• we are required to act by law or public authority; or
• continued provision is no longer technically or commercially reasonable.

Where appropriate, we will provide notice and a reasonable opportunity to remedy the issue. We may act immediately where delay could cause harm, illegality, security risk or significant disruption.

On termination, rights granted under these Terms end, except for provisions which by their nature should survive, including payment obligations, intellectual-property protections, disclaimers, liability provisions and dispute terms.

19. Warranties and disclaimers

Nothing in these Terms excludes any warranty or statutory guarantee that cannot lawfully be excluded.

Subject to that limitation, the Services are provided on an “as available” basis. We do not warrant that:

• the Services will always be available or error-free;
• every Output will meet your expectations;
• Outputs will be unique or legally protectable;
• Outputs will not resemble or conflict with third-party material;
• the Plugin will remain compatible with every version, theme, extension or hosting environment;
• the Services will produce any particular commercial, marketing or financial result; or
• all harmful or prohibited content will be detected automatically.

Any voluntary commercial warranty offered on a pricing, checkout or product page applies in addition to, and does not replace, mandatory consumer rights.

20. Limitation of liability

20.1 Matters that are not excluded

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of mandatory consumer rights, or any other liability that cannot lawfully be excluded or limited.

20.2 Business users

To the maximum extent permitted by law, for Customers using the Services for business or professional purposes, we will not be liable for:

• loss of profit, revenue, sales or anticipated savings;
• loss of business opportunity or goodwill;
• loss or corruption of data;
• production, fulfilment or product-return costs;
• claims arising from products sold by the Customer;
• indirect, incidental, special or consequential loss; or
• failures attributable to a Customer Store, third-party service, AI Provider or internet connection.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Services during any twelve-month period will not exceed the greater of:

1. the amount you paid us for the affected Services during the twelve months immediately preceding the event giving rise to the claim; or
2. one hundred euros (€100).

20.3 Consumer users

The limitations in this section apply to consumers only to the extent permitted by applicable law. They do not remove statutory remedies for non-conforming digital content or services.

21. Indemnification by business Customers

If you use the Services for business or professional purposes, you will indemnify and hold us harmless from third-party claims, damages, penalties and reasonable legal costs arising from:

• your User Content;
• products or services sold through your Customer Store;
• your breach of these Terms or applicable law;
• your infringement of third-party rights; or
• your failure to provide legally required information or obtain required consent from End Customers.

This obligation does not apply to the extent that a claim was caused directly by our own breach, negligence or unlawful conduct.

22. Mandatory consumer rights

If you are a consumer, you retain all mandatory rights provided by the law of your habitual residence. Nothing in these Terms is intended to exclude, waive or restrict those rights.

Digital content and digital services supplied to consumers must conform to applicable contractual and statutory requirements. Where they do not, consumers may be entitled to remedies such as correction, replacement, price reduction or termination, depending on the circumstances and applicable law.

A term directed specifically at business Customers does not apply to a consumer purchasing exclusively for personal purposes.

23. Governing law and disputes

23.1 Applicable law

These Terms are governed by the laws of Spain, without prejudice to any mandatory consumer-protection rules that apply in the country where a consumer habitually resides.

23.2 Business Customers

For Customers acting for business or professional purposes, the courts of [BARCELONA, SPAIN] will have exclusive jurisdiction over disputes arising from or relating to these Terms, unless mandatory law requires otherwise.

23.3 Consumers

Consumers may bring proceedings in any court having jurisdiction under applicable consumer law. Nothing in these Terms requires a consumer to submit to a court that the consumer could not otherwise be required to use.

23.4 Informal resolution

Before starting formal proceedings, we encourage you to contact us so that we can attempt to resolve the matter directly. This does not prevent either party from seeking urgent relief or exercising a right within a statutory deadline.

24. Changes to these Terms

We may update these Terms to reflect changes in the Services, providers, pricing structure, security practices, business operations or applicable law.

The “Last updated” date at the top identifies the current version. Where a change materially affects an existing paid subscription, we will provide reasonable notice through the website, Account, Plugin or email.

Material changes will normally apply prospectively. If you do not accept an updated version, you must stop using the affected Services and cancel any future renewal before the updated terms take effect.

25. General provisions

25.1 Entire agreement

These Terms, together with the policies and order details expressly incorporated by reference, form the agreement between you and us concerning the Services.

25.2 Order of precedence

If there is a conflict, a separately signed agreement or specific order form takes precedence over these Terms for the relevant Services. Mandatory law always takes precedence where it requires a different result.

25.3 Severability

If any provision is found invalid or unenforceable, it will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

25.4 No waiver

A failure or delay in enforcing a provision does not waive the right to enforce it later.

25.5 Assignment

You may not transfer your contractual rights or obligations without our prior written consent, except where mandatory law permits it. We may transfer these Terms as part of a merger, reorganisation, financing or sale of all or part of our business, provided that your mandatory rights are not reduced.

25.6 Force majeure

Neither party will be responsible for delay or failure caused by events outside its reasonable control, except that this provision does not excuse payment obligations already due or override mandatory consumer rights.

25.7 Language

These Terms may be provided in multiple languages. Where legally permitted, the English version will be used to interpret inconsistencies. This provision does not limit any language requirement or consumer right imposed by applicable law.

25.8 Electronic communications

You agree that contractual notices and service communications may be provided electronically, including through email, the Account, the Plugin or the website, unless applicable law requires another method.

26. Contact

Questions, complaints or legal notices concerning these Terms may be sent to:

Please include enough information to identify your Account, transaction or request. Do not send passwords, full payment card details or unnecessary sensitive personal data.